Warranty & Returns

Our Commitment

At Sydney EV Supplies, we stand behind the quality of every EV charger and accessory we sell. All products are covered by manufacturer warranties and our comprehensive returns policy.

Manufacturer Warranty

Standard Coverage

  • EV Chargers: 2-5 years manufacturer warranty (varies by brand)
  • Charging Cables: 2 years manufacturer warranty
  • Accessories: 12-24 months manufacturer warranty

What's Covered

  • Manufacturing defects
  • Component failures under normal use
  • Electronic malfunctions
  • Housing and enclosure defects

What's Not Covered

  • Damage from incorrect installation
  • Modifications or unauthorized repairs
  • Weather damage (unless unit is rated for outdoor use)
  • Normal wear and tear
  • Damage from power surges or electrical faults
  • Commercial use (unless commercial warranty purchased)

Warranty Claims Process

  1. Contact us at info@sydneyevsupplies.com.au
  2. Provide proof of purchase and serial number
  3. Describe the issue with photos if applicable
  4. We'll assess and provide RMA if approved
  5. Ship the item to our Brookvale facility
  6. Repair or replacement processed within 7-30 business days

30-Day Returns Policy

Eligibility

  • Products must be unused and in original packaging
  • All cables, manuals, and accessories included
  • Proof of purchase required
  • Return initiated within 30 days of delivery

Non-Returnable Items

  • Installed or used chargers
  • Custom or special order items
  • Opened charging cables (for safety/hygiene reasons)
  • Items damaged by customer

Return Process

  1. Email info@sydneyevsupplies.com.au with order number
  2. Receive Return Authorisation (RA) number
  3. Package item securely with RA number visible
  4. Ship to our returns facility (customer pays return shipping)
  5. Refund processed within 5 business days of receipt

Return Shipping Address

Sydney EV Supplies - Returns Department
4/97-99 Old Pittwater Road
Brookvale NSW 2100

Installation Warranty

Professional Installation Coverage When you purchase installation through our network, you receive:

  • 12 months workmanship warranty
  • Compliance certificate
  • Post-installation support

Important: Installation warranty is separate from product warranty and covers workmanship only.

Change of Mind Returns

We accept change of mind returns within 14 days on unopened products with:

  • 15% restocking fee
  • Customer pays return shipping
  • Original packaging required
  • Credit card refunds may incur processing fee

Damaged or Incorrect Items

Damaged in Transit

  • Report within 48 hours of delivery
  • Provide photos of damage and packaging
  • We arrange replacement at no cost
  • Keep all packaging for insurance claim

Incorrect Item Received

  • Contact us immediately
  • We provide prepaid return label
  • Correct item sent express post
  • No additional charges

Warranty Exclusions

The following void all warranties:

  • Installation by non-licensed electricians
  • Use with incompatible vehicles
  • Exceeding rated specifications
  • Failure to follow user manual instructions
  • Connection to faulty electrical systems

Extended Warranty Options

Available at Purchase

  • Additional 2 years coverage
  • Covers same items as manufacturer warranty
  • Includes priority support
  • Transferable to new owners

Pricing

  • Chargers under $1000: $149
  • Chargers $1000-$2000: $199
  • Chargers over $2000: $249

Consumer Rights

This warranty is in addition to your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Contact Our Warranty Team

Email: info@sydneyevsupplies.com.au
Address: 4/97-99 Old Pittwater Road, Brookvale NSW 2100

Response Times

  • Email inquiries: 1 business day
  • Warranty assessments: 2-3 business days
  • Replacement dispatch: Same day if in stock

Frequently Asked Questions

Q: Do I need to register my warranty? A: No registration required. Your invoice serves as warranty proof.

Q: Can I transfer the warranty if I sell my property? A: Most manufacturer warranties are transferable. Contact us for specific brand policies.

Q: What if my installer finds the unit faulty during installation? A: Stop installation immediately and contact us. We'll arrange immediate replacement for DOA units.

Q: Are firmware updates covered? A: Yes, firmware issues are covered under warranty. Remote support available.

Last updated: July 2025